Villa Management
Owning a property in Crete can be a pleasurable and profitable
experience, but it can catch out the unwary. Having your property
looked after by a management company that has the experience, competence
and capability will enhance its value as well as its potential as
a holiday destination. For holiday renters, not only
is your property going to give you a financial return, but its potential
as investment needs to be maintained and enhanced. Successful management
ensures a high quality holiday for guests that commands good rental
prices and helps to enhance its value.
We offers:
British qualifications and standards.
Regular reports, via fax or email.
Local telephone contact, for emergencies.
24 hour emergency calls.
Any damage will be recorded on digital camera, where images
can be posted or emailed to owner.
Log books for each property.
Ad hoc services.
Services tailored to your needs.
We also offer our services per hour or per month as well as
per year.
With staff on the ground in Crete, Exclusive Crete Villas operates
with a thorough working knowledge of the Cretan lifestyle and the
requirements of foreign property owners on the island.
We will maintain your property, inside and out, and even manage
your guests, making sure that they thoroughly enjoy their holiday
and wish to return in the future. Each satisfied guest is likely
to pass their enjoyable experiences to at least 10 other people
who are then more likely to add to the number of bookings.
Key Holding and Bill Payment
Key Holding is an essential feature of the secure management of a
property - it ensures access at any time. There are many occasions
when entry to the property is required:
To check on security
To carry out repairs and maintenance
To clean
To air the property at the beginning of the season or before
guests arrive
To gain access during emergencies
To supervise service people (eg plumbers, electricians etc)
This is an important service offered by us, particularly for those
not resident in Crete.
Bill Payment is offered after consultation with the owner. This
service helps to maintain a good working relationship with suppliers
for the future. It also means that we are in a position to ensure
value for money, and, in many cases, arrange for works to be carried
out at lower costs. With people on the ground in Crete, and with
the experience of dealing with a range of suppliers (from plumbers
and electricians, to builders and carpenters), we can ensure high
quality workmanship as well as works completion on time.
Security
What price peace of mind, knowing your property will be regularly
visited and inspected both internally and externally.
We will ensure that your property remains as safe and secure as
possible throughout the term of the contract. Regular visits and
inspections will be carried out to make sure that the property is
secured when empty and always in a safe condition.
On occasions, in our experience, it is worth giving the property
a thorough checking over, particularly before the holiday season
starts, as well as at the end. Every aspect will be looked at and
a report written where necessary. Every visit will be noted in the
property log book.
This service is part of the overall Security package offered by
us, which includes Key Holding, Property Maintenance and our Call
Out Service. Altogether designed to provide the best possible peace
of mind - your property is safe in our hands.
Guest Management
The importance of this service is crucial to the success of the
property as holiday accommodation.
This service includes our Meeting and Greeting Service for guests
on arrival, either by arranging airport transfers or car hire.
In our experience, offering help and advice during their stay and
generally ensuring that their holiday meets their expectations,
is a terrific feel-good factor for holidaymakers, particularly those
that are new to Crete, or even new to a certain area of the island.
We are on hand to ensure that guests know the "rules of the
house," health and safety issues and how to use the appliances
and equipment.
We also suggest a Welcome Pack:
milk, tea and coffee
bread, butter and sugar
water and preserves
which we can arrange to be available on the day the guests arrive.
We also offer a further Fridge Stocking Service, whereby guests
pre-arrange a list of items that we purchase on their behalf. This
is all part of ensuring that when holidaymakers arrive, usually
tired, they have very little to organise - just get on with enjoying
their holiday experience in your property.
Security
What price peace of mind, knowing your property will be regularly
visited and inspected both internally and externally.
We will ensure that your property remains as safe and secure as
possible throughout the term of the contract. Regular visits and
inspections will be carried out to make sure that the property is
secured when empty and always in a safe condition.
On occasions, in our experience, it is worth giving the property
a thorough checking over, particularly before the holiday season
starts, as well as at the end. Every aspect will be looked at and
a report written where necessary. Every visit will be noted in the
property log book.
This service is part of the overall Security package offered by
us, which includes Key Holding, Property Maintenance and our Call
Out Service. Altogether designed to provide the best possible peace
of mind - your property is safe in our hands.
Meet and Greet
As part of the Guest Management service, we will meet and greet
guests on their arrival. Often reflected in testimonials by guests
is the fact that English people are on hand to welcome them. This
enables the guests to feel comfortable that there is someone who
can help should they need any.
This is a very valuable service particularly for those who have
never been to Crete before. It means that guests have the opportunity
to find out more about the island, where to go, where not to go
and many other things that the holidaymaker needs.
Crete itself is an island that takes more than a few weeks to discover.
It is rich in history and beauty. The Cretans also like the English,
particularly as they have worked hard produce a tourist industry
that is not based on the clamour for Englishness, as you will find
in Spain. The Cretans are very proud of their heritage and the towns
and villages are a reflection of this. Although the main resorts
and some of the visitor sites do pander to the tourist somewhat,
Crete still maintains its very Greekness.
We pride ourselves on the extent of our local knowledge: places
to visit, how to get there, what to eat and drink, local customs
and mannerisms and a wealth of other useful information, all of
great benefit to your guests.
Call Out Service
Having someone on hand 24 hours a day is a relaxing thought for
both guests and property owners alike.
In some circumstances, guests may need to call for help with problems
they may be having.We leave a telephone number that they can call
at any time if they need any assistance.
Even though we offer regular visits and inspections of the property
both during the holiday season and when the property is left empty
during the year, there are occasions when a call out is required.
For example, when new equipment, appliances etc are being delivered,
or before and after work is carried out, someone needs to be on
hand. We will always be there and will ensure that the property
is well looked after and is always safe and secure.
Cleaning
Perhaps one of the most important aspects of holiday properties,
a clean villa is an essential part of the holiday experience.
We offer a very high standard cleaning service for inside and outside
areas before guests arrive at your property. This includes cleaning
the kitchen, bathroom, bedrooms and living rooms as well as outside
areas such as the patio.
Changeover Cleaning
Sweeping and mopping floors.
Hoovering.
Dusting.
Polishing.
Cleaning and checking appliances.
Changing linen and towels.
Collecting the rubbish.
Replacing toilet rolls.
Checking light bulbs and replacing if necessary
Estimated times:
1 bedroom villa = 2 hours
2 bedroom villa = 3 hours
3 bedroom villa = 4 hours
4 bedroom villa = 5 hour
Mid Stay Cleaning
Mid stay cleaning is offered where suitable, but is always recommended.
Some guests welcome this service as it gives the property a refreshing
change.
This service includes:
mopping floors,
vacuuming,
changing linen and towels
and removing rubbish.
Spring Cleaning
This is highly recommended at the beginning as well as the end
of the holiday season. Saharan winds bring dust across the Mediterranean
at times and this gets into every aspect of the property.
This service can also be carried out at any time at the owner's
request.
Far more thorough than a changeover clean, this service will be
a comprehensive clean of the whole property, including:
checking electrical goods, lights and toilets
cleaning fans, windows and shutters
the outside of the property/terraces, patios will be hosed down.
Pool Maintenance
One of the key features of a holiday away from the resorts is the
pool. Clean, clear and safe. Used virtually everyday without the
hassle of having to go to the beach, and, of course, private.
The service we offer includes:
Maintaining the pool twice a week.
Filling the pool at the beginning of the season.
Cleaning and hovering the pool to remove insects.
Balancing the chemicals and making sure that the water quality
is safe for you and your family/guests.
Emptying the pool at the end of the season.
Checking pumps and filters.
British qualifications and standards.
Our staff are qualified in Pool Maintenance to British standards,
ensuring that the job of maintaining the security, safety and cleanliness
of the pool meets the expectations of British holidaymakers. This
is an important feature of our service.
Garden Maintenance
Many holiday properties have gardens as a key feature of the holiday experience, with lawns and flower beds that require regular attention.
Mowing lawns
Tidy/weeding flower beds
Hedges and trees
Dead heading
Weed control
Patio plants and shrubs
Fences and walls
Drives
Jet cleaning for drives and patios
Design and Landscaping. We ensure that plants and lawns receive a good watering in the driest months, unless a sprinkler system is in operation where we would ensure that it works efficiently. We also offer a full garden landscaping service.
Additional Services
Impact Villa Management is committed to ensuring that our clients'
properties are well maintained and retain the investment both as real
estate and as profitable holiday destinations. We offer a range of
miscellaneous and individual services for both property interiors
and exteriors as required. Impact Villa Management can also arrange
car hire and airport transfers for you and your guests.
This service includes:
garden design and landscaping,
painting,
decorating,
refreshing interior and exterior
building works can also be undertaken - price on inspection. If we are required to buy fittings/replacement or other specialist
work is necessary, this will incur an additional charge.
